Frequently asked question
1
What color format does my artwork need to be?
Your artwork needs to be in CMYK color format for the best printing results. This ensures accurate color representation and high-quality transfers.
2
What file types do you accept?
We prefer PNG files for the best quality, but we also accept AI and PDF files, as long as they have a transparent background.
3
What does my resolution have to be?
We prefer artwork with a 300 DPI resolution for optimal print quality. Please note that it is your responsibility to provide high-resolution artwork to ensure the best results. We do not refund for poor quality artwork.
4
Do you color match?
We do not offer exact color matching, but we do our best to match your artwork as closely as possible. Our printers use the CMYK color format, while your computer screen displays colors in RGB. For the best results, please create or upload your artwork in CMYK, as this will provide a closer match to the final print.
5
Trademark/Copyright Policy
By submitting images, you are confirming that you either own the rights to the images or have permission to use them. Fusion Transfers is not responsible for any unauthorized use of trademarked or copyrighted material.
6
What is your turn around time?
Our typical turnaround time is 1 business day, but it may take up to 2 business days depending on the order.
7
Can I rush my order?
Yes, you can rush your order! Simply select the "Rush Order" option at checkout, and your order will be prioritized at the top of the list. We guarantee a 1-business-day turnaround time, with the possibility of same-day processing.
8
Do you offer over night shipping?
Yes, we offer overnight shipping! Select this option at checkout, and your order will be rushed through production. It will then be shipped overnight via UPS for the fastest delivery.
9
What is your quality guarantee?
We guarantee your prints, and if there is a quality issue or damage caused by us, we will offer a refund or reprint your order. However, this guarantee does not cover issues caused by low-resolution or poor-quality artwork. Please ensure your artwork meets our resolution standards for the best results.